Question 1

Where do I find the van rental price?

Accepted Answer

The booking service shows the price for your selected vehicle and period. Review the total and vehicle-specific terms before paying.

Question 2

How do I choose a Movano for moving?

Accepted Answer

Measure the largest furniture and estimate total load weight. Compare these with the cargo dimensions and payload of the particular Movano you wish to book.

Question 3

Do I collect the van key from staff?

Accepted Answer

Collection is self-service. Your confirmation includes emailed instructions and the key-box PIN. Collect your car key from the AutoFox Rental key box.

Question 4

Can I book for a single furniture collection?

Accepted Answer

Choose a rental period that covers the job. Allow time for loading and unloading as well as driving; availability and price appear with your selection.

Question 5

How do I check whether the minibus has enough room?

Accepted Answer

Check registered seats and luggage space. Include the driver, every passenger and all bags and equipment. Contact us if suitability is unclear.

Question 6

Can I drive a minibus with a standard licence?

Accepted Answer

The requirement depends on the vehicle class, registered seats and maximum weight of the particular vehicle. Confirm it before booking.

Question 7

What confirms a minibus booking?

Accepted Answer

Payment in the booking service confirms the rental. Confirmation and your key-box PIN arrive by email; no separate cash or card deposit is required.

Question 8

What should we prepare for a group departure?

Accepted Answer

Agree passengers, luggage, route and schedule. Select a rental period covering collection, travel and return.

Question 9

What journeys can I rent the Octavia Combi for?

Accepted Answer

Consider errands, work journeys or a trip if passengers and luggage fit. Usage restrictions are stated in the vehicle’s rental terms.

Question 10

Where can I check availability and price?

Accepted Answer

Choose your dates in the booking service to see availability and price. Payment confirms the booking.

Question 11

Is a separate deposit required for a car rental?

Accepted Answer

No separate cash or card deposit is required. Still review insurance, deductible and other vehicle-specific responsibilities in the rental agreement.

Question 12

What arrives by email after booking?

Accepted Answer

You receive confirmation, collection and return instructions and the key-box PIN immediately after booking, before the rental starts.

Good to know before renting

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