Rental agreement and terms

1.1AutoFox Rental Oy hands over to the customer the rental item stated in the booking confirmation for the agreed period. The customer receives the item and pays the agreed price.

1.2The agreement consists of these terms, the booking confirmation and the additional services chosen by the customer. A separate booking-specific term overrides a general term only if the customer has clearly seen it before accepting the agreement. The term must also be recorded in the booking confirmation.

1.3Before the booking is confirmed, the customer is shown the total price and the key terms: restrictions, deposit, the deductible applicable to the rental item, mileage, the full-tank rule, additional charges and the cancellation terms. No unannounced additional charges are collected. The exception is documented costs or damage for which the customer is responsible under law and this agreement.

2.1The car or van may be driven by the customer and the additional drivers recorded in the booking. Each must hold a valid licence of the correct category. The licence must entitle the holder to drive the vehicle or vehicle combination in Finland.

2.2The customer presents documents and provides accurate information for identity and licence verification. AutoFox may refuse handover if the driving entitlement cannot be confirmed, the driver is intoxicated or handover would clearly be dangerous.

2.3The vehicle may be given to another driver only once that person has been added to the booking. AutoFox must confirm this electronically or in writing.

3.1Before driving, the customer inspects the rental item and uploads the mandatory photos to the online system. The system may prevent collection until the photos have been uploaded.

3.2Of the car or van, the customer takes clear photographs in sufficient light:

3.3Of a trailer or car carrier, the customer photographs all sides, the drawbar and coupling device, the safety cable, the electric plug and lights, the tyres and rims, the jockey wheel, the loading deck or body, the loading ramps, the winch and the load-securing equipment, where included.

3.4Before use, the customer reports in the online system any damage, dirt, missing equipment and warning lights not previously recorded. AutoFox confirms receipt of the report. If a defect prevents safe use, AutoFox repairs it.

3.5A missing photo does not mean the customer accepts damage to the item, nor does it automatically make the customer liable for damage. Without photos, establishing the events may be more difficult. In a dispute, all available evidence is taken into account.

4.1The rental item may be used only within Finland. Taking it outside Finland is prohibited. This restriction must be presented separately before the booking is confirmed.

4.2The customer uses the item carefully and in accordance with its intended purpose. They comply with the law, registration restrictions, the manufacturer's instructions and the insurance terms. They take the weather and road conditions into account.

4.3Prohibited are races, speed trials, driving instruction without a separate agreement, transporting prohibited substances, deliberately dangerous use, driving while intoxicated and exceeding permitted masses or passenger numbers.

4.4Smoking and the use of e-cigarettes inside the car or van are prohibited. Transporting animals is allowed only if permitted in the booking confirmation; the customer must ensure safe transport and return the interior without soiling beyond normal use.

4.5The customer does not modify the structure, equipment, software settings, decals or markings and does not repair the item without AutoFox's consent, except for measures necessary to prevent immediate further damage.

5.1The rental price of a car or van includes 200 km per 24 hours, unless the booking confirmation expressly grants a higher mileage.

5.2Exceeding the included mileage is charged at 0.20 € for each full additional kilometre. The calculation is based on the odometer readings recorded before and after the rental.

5.3The operation of the odometer or mileage recording system must not be altered. If a defect is confirmed, the mileage is determined from all available reliable information. An arbitrary estimate by AutoFox or the customer alone is not sufficient.

6.1AutoFox hands over the car or van with a full fuel tank. The customer returns the car or van with a full tank and documents the fuel gauge reading with a dashboard photo. The required charge level of an electric vehicle is stated before booking.

6.2If the tank is not full on return, the customer pays for the missing fuel at the documented price. AutoFox additionally charges 20 € for the refuelling actually carried out. The charge includes applicable VAT and is collected once. Any inaccuracy of the fuel gauge is assessed on the basis of all available evidence.

6.3The customer uses the correct fuel and fluids. Costs arising from proven wrong fuelling or other incorrect servicing are compensated up to the amount of the damage actually caused, taking into account insurance cover and mandatory legislation.

6.4The customer checks the fuel level at collection. If the tank is not full, they report it immediately to AutoFox via the online system or the contact details in the booking confirmation and attach a photo of the dashboard. The customer keeps a photo of the receipt for refuelling done before return for at least two weeks after the rental ends.

7.1The customer returns the item without rubbish, personal belongings, tobacco odours, stains or other dirt exceeding the normal traces of agreed use. Normal wear and ordinary soiling from proper use is not considered damage.

7.2Ordinary cleaning after the rental is included in the price. If the customer leaves more dirt than normal use and additional cleaning is needed, the charge is 50 € per return. The charge includes applicable VAT. This covers left rubbish and exceptionally heavy dirt or animal hair where special textile washing is not needed. AutoFox provides photos of the soiling and a description of the cleaning done.

7.3If smoking, transporting an animal, spilled substances or other exceptional dirt requires special cleaning, textile washing or removal of ingrained odour, the charge is 150 € per return. The charge includes applicable VAT. AutoFox must demonstrate the need for cleaning and the cleaning carried out. In that case the 50 € additional cleaning charge is not added. AutoFox provides photos or other documentation and a description of the work. Damage that cleaning does not fix is handled separately under section 10. The same cost is not charged twice.

8.1AutoFox provides ropes or load-securing straps for cars and vans at no extra charge. Vans are additionally provided with hand trucks for lifting and moving loads, free of charge.

8.2The list of handed-over equipment is shown in the online booking or at collection. The customer checks the completeness and working condition of the equipment, uses it only for its intended purpose and returns it with the rental item.

8.3Free equipment is used for its intended purpose and returned with the item. For proven loss of equipment due to the customer, the 150 € charge under section 11.5 is collected. Damage to equipment without loss is compensated according to the documented reasonable repair cost, taking wear into account.

9.1Towing a trailer or car carrier is permitted only with a vehicle suitable for it according to its registration data, structure and equipment, and only if such use is permitted in the booking confirmation.

9.2Before setting off, the customer checks the permitted masses of the towing vehicle, trailer and combination, the actual mass of the load, the required licence category, the compatibility of the coupling device, the operation of lights and brakes, the attachment of the safety cable and the safe loading of the coupling device.

9.3The customer is responsible for the correct placement and securing of the load. The load must stay in place during acceleration, braking and cornering; permitted masses, dimensions and loads must not be exceeded. People must not be transported in a trailer or car carrier unless the law and the structure expressly allow it.

9.4When transporting a car on a car carrier, the customer uses the designated attachment points and intact straps, secures every required attachment point, moves the loading ramps and winch equipment to their storage places or secures them, and re-checks the securing after setting off.

9.5If the customer rents only a trailer or car carrier, they provide the towing vehicle's details in advance. Handover of the trailer does not mean that the customer's licence, vehicle and load are automatically suitable. The customer checks the licence category, permitted masses and other requirements of the combination.

10.1The customer immediately reports any damage, defect or loss of a part or equipment and stops using the item if continuing could be dangerous or increase the damage.

10.2Special attention must be paid to the tyres and rims, glass, mirrors, roof, underbody, van side panels, coupling device, loading ramps and low-lying parts. The customer must take into account height, width, length, ground clearance and turning radius. Photographing the roof is not mandatory.

10.3The customer is liable for proven damage arising during the rental period as a result of their actions, negligence or the actions of a driver they have approved, excluding normal wear, previous damage, a technical defect not caused by the customer, or circumstances for which the customer is not responsible under law.

10.4If insurance covers the damage, the deductible is 1 500 € for passenger cars, 2 000 € for vans and 800 € for trailers and car carriers per damage event. If insurance does not cover the damage or covers it only partially, the customer compensates the proven damage not covered by insurance for which they are liable, up to a maximum of 900 € per damage event. The total amount charged for the damage itself, including the deductible and the part not covered, is at most the item's deductible or 900 €, whichever is greater. If the proven damage is smaller, the customer pays the smaller amount. An insurance company's negative decision alone does not prove the customer's liability. The downtime under section 10.7 and towing under section 12.3 are calculated separately. The same amount must not be charged twice.

10.5Once AutoFox has sufficient information about the cause of the damage and the amount claimed, it notifies the customer without undue delay. AutoFox provides the available evidence: photos, a calculation, an invoice, the insurance decision or other documents.

10.6AutoFox may claim compensation for proven damage even if the vehicle has not yet been repaired. The amount is demonstrated with a reasoned cost estimate, an independent assessment or other documents concerning the actual damage. Previous condition, wear, depreciation, insurance and the customer's liability are taken into account. A cost estimate is not an invoice for a repair already done. The same amount must not be charged twice from the customer, the insurance company or another person.

10.7If the vehicle cannot be rented out because of proven damage caused by the customer, the customer pays for the necessary downtime at the daily rate of that vehicle. The rate is the price in force on AutoFox's website at the time of booking and shown to the customer, recorded in the booking confirmation. Calculation: daily rate × documented length of downtime in days. Partial days are calculated pro rata. AutoFox demonstrates the cause and duration of the downtime with documents. Delays caused by AutoFox or time during which the vehicle was already rentable are not charged. Compensation received from insurance or another party for the same downtime is deducted.

11.1In a traffic accident or other incident, the customer first ensures safety, stops and calls 112 when there are injured persons, immediate danger, suspicion of an offence or another situation requiring emergency assistance.

11.2The customer notifies AutoFox without delay, photographs the scene, the vehicles, the registration plates, the damage and the traffic conditions, obtains the contact details of those involved and any witnesses, and follows the lawful instructions of the police and assistance services.

11.3The customer does not admit legal liability on behalf of AutoFox nor promise on the company's behalf to pay another party's damage. The customer nevertheless provides accurate information and fulfils their obligations under law.

11.4Theft, attempted theft, vandalism and loss of keys or documents must be reported immediately to AutoFox and, where necessary, to the police. The charge for loss of keys, documents or handed-over equipment is set out in section 11.5.

11.5For proven loss of keys, documents or handed-over equipment due to the customer, 150 € is charged per loss event regardless of the number of items lost. Replacement, programming and necessary security measures are included in the amount. No other costs are charged for the same loss. AutoFox demonstrates which items were handed over and lost. If the charge is clearly disproportionate to the proven consequences of the loss, it is reduced in accordance with the actual damage and mandatory legal requirements. Compensation received from insurance or another party for the same loss is deducted.

12.1If a warning light, unusual sound, overheating, pressure loss, tyre failure or other defect appears, the customer stops safely and contacts AutoFox at 044 913 0521. Self-initiated repair is permitted only with AutoFox's consent, except for immediate measures to prevent danger.

12.2If the defect is not caused by the customer's actions, AutoFox arranges reasonably available assistance, repair or a replacement item. If a replacement cannot be arranged, AutoFox refunds the corresponding part of the price for the service the customer could not use. If the customer is proven to have caused the defect, the necessary costs may be charged within the limits of law and the agreement.

12.3If towing is necessary because of the customer's proven error, the customer pays the documented cost of the tow truck according to the invoice. AutoFox states the reason for towing and provides the cost receipt. No separate handling fee is charged for arranging the towing. Costs compensated by insurance or another party are not charged to the customer again. This term does not apply if the cause is not related to the customer's actions.

13.1The customer returns the item to the agreed place on the agreed day and time, closes the windows and doors, switches off the engine, lights and devices, returns the keys and equipment and completes the return in the online system.

13.2Before completing the return, the customer takes photographs from the same angles and of the same subjects as at collection, including an overall view, the interior or loading deck, new damage, the dashboard, the final odometer reading and a full fuel tank or the required charge level. A photo of the roof is not required.

13.3Of a trailer or car carrier, the customer additionally documents the condition of the tyres, rims, coupling device, cable, electric plug, lights, loading ramps, winch and loading deck, and the completeness of the equipment.

13.4The return is complete when the item is at the agreed place, the keys or other means of access have been returned according to the instructions and the return has been recorded in the online system. If the system does not work, the customer reports the fault to AutoFox immediately and keeps the photos. A system fault does not prevent proving a timely return by other means.

13.5If the vehicle is returned to an agreed public parking area, the rules of the area must be followed. The customer checks that the vehicle can legally remain in place for at least 12 hours after the return. If this is not possible, the customer contacts AutoFox and agrees on another permitted place. The vehicle must not be left contrary to the rules. AutoFox provides suitable instructions and does not charge the customer for costs arising solely from the company's incorrect instructions or its actions after a proper return.

13.6If the customer does not return the key to the key box as instructed or leaves the key in a locked vehicle and an AutoFox employee therefore has to attend, the charge is 50 € per visit made. The charge includes applicable VAT. Only one charge is collected per visit. The charge is not collected if the problem is caused by a fault in the key box or system or by AutoFox's incorrect instructions.

14.1Extending the rental period is possible only after AutoFox's electronic or other written confirmation. An extension request does not in itself change the return time.

14.2A return after the agreed time is charged at 20 € for each started hour of delay. The charge does not exclude compensation for proven additional damage directly caused by the delay, but the same cost is not charged twice.

14.3The late-return charge does not apply to the extent the delay is caused by a defect in the item not caused by the customer, by AutoFox's instructions or by another circumstance for which the customer is not responsible under law, provided the customer reported the matter in good time when possible.

15.1The customer may cancel the booking in the online system or via the contact details given in the booking confirmation. The time of cancellation is the moment AutoFox receives an unambiguous notice.

15.2When the cancellation is made at least 24 hours before the agreed start of the rental, no cancellation fee is charged and the price paid is refunded to the same payment method without undue delay.

15.3When the cancellation is made less than 24 hours before the agreed start of the rental, 50 € is charged. The rest of the amount paid in advance is refunded without undue delay.

15.4The statutory 14-day right of withdrawal for distance selling generally does not apply to car rental on a specific date or period. The cancellation terms above and the customer's mandatory statutory rights therefore apply.

15.5If AutoFox cancels the rental for a reason independent of the customer, the customer chooses between an available equivalent replacement item and a full refund of the price paid. This does not limit the customer's other rights based on mandatory legislation.

15.6If the customer voluntarily returns the item before the end of the agreed rental period, the charge for the remaining time is not refunded. This does not apply where the early return is due to a defect in the item or another breach of contract by AutoFox, or where the customer has a statutory right to a refund.

15.7If the customer does not collect the item at the booked time and does not cancel the booking, the rental charge is not refunded, because the item has been available to the customer for the agreed time. In that case the 50 € cancellation fee is not charged in addition. This does not apply where AutoFox has not handed the item over to the customer or the customer has a statutory right to a refund.

16.1The customer pays the total price stated before the booking is confirmed. VAT and unavoidable mandatory charges are included in the total shown.

16.2A deposit and its release time apply only if stated in the booking confirmation. AutoFox may withhold only a justified amount related to the agreement and provides a calculation of it. The undisputed remainder is released without undue delay.

16.3The driver observes speed limits and traffic rules. AutoFox does not pay fines imposed for violations committed by the driver during the rental. The law determines who is responsible for a violation. The customer pays road, parking and other lawfully imposed charges related to their period of use within the limits of their statutory liability. AutoFox provides the authorities with booking and driver details on the basis of a lawful request. The actual handling of one justified fine or parking charge matter related to the customer costs 50 €, including applicable VAT. No second charge is collected for correspondence about the same matter. The charge is not collected if the customer handled the matter themselves and AutoFox's handling was not needed, or if the claim is incorrect or does not concern the customer.

16.4AutoFox does not charge a disputed amount merely on the basis of its own assumption. The customer is told the reason for the claim and given a reasonable time to provide an explanation and evidence. Exceptions are situations where the law or the rules of the payment system require immediate withholding.

16.5The customer and the driver are responsible for the civil and criminal consequences of their own actions under law. The agreement does not transfer AutoFox's or others' liability to the customer. The customer observes parking rules. If a fine or other lawfully imposed charge related to the customer is not paid on time, AutoFox may provide the necessary information to the authority or organisation that imposed the charge, where there is a legal basis. The 50 € charge under section 16.3 is collected for the necessary actual handling. One charge is collected per matter, and no second charge is added for the disclosure of information.

17.1Before final confirmation, the online system shows the customer the rental item and period, the total price, the deposit, the deductible applicable to the rental item, the mileage limit, the full-tank rule, the prohibition on taking the item outside Finland, the cancellation terms, the late-return charge and other applicable charges.

17.2The customer is given the opportunity to open and save the common terms published on the website before accepting them. The final button or action clearly indicates that confirmation creates a payment obligation.

17.3The agreement is formed when the customer unambiguously accepts the common terms online and AutoFox confirms the booking. The system records the individual booking details, the time of acceptance and the version of the terms.

17.4After the agreement is made, AutoFox provides the customer with the booking confirmation and the applicable version of the terms in a storable and reproducible form, for example as a PDF sent by email or a downloadable file.

18.1AutoFox processes data on the booking, licence verification, payments, photographs and incidents for the making and performance of the agreement, safety, protection of property, the presentation and defence of claims and the fulfilment of statutory obligations.

18.2If GPS or telematics data is used in the vehicle in question, the purpose of processing, the legal basis, the recipients and the retention periods must be described in a separate privacy notice available before booking. This agreement does not in itself extend the scope of tracking.

18.3Data is retained only as long as the stated purpose, accounting and other statutory obligations and the establishment, presentation or defence of claims require. The contact for data-related questions and a link to the up-to-date privacy notice are given on the website or in the booking confirmation.

18.4AutoFox uses GPS trackers to protect the fleet, to locate it in the event of theft or failure to return, and to arrange assistance. Before booking, the customer is told whether the selected item has GPS. The customer receives information on what data is collected, for what purpose and on what legal basis, to whom it is disclosed, how long it is retained and what rights the customer has. By accepting the agreement, the customer confirms having familiarised themselves with the use of GPS and the privacy notice. This does not replace the legal basis for processing or limit the customer's rights. The GPS must not be switched off, removed or damaged without AutoFox's permission.

19.1AutoFox hands over the item in a condition suitable for the agreed use, together with the mandatory documents and equipment. AutoFox is liable for defects in the service and for direct damage within the limits of mandatory legislation.

19.2AutoFox is not liable for personal belongings left in the item, unless the loss or damage is caused by AutoFox's actions or liability follows from mandatory legislation. Found property is handled in accordance with the applicable law.

20.1AutoFox may demand immediate termination of use and return of the item if continued use causes a serious safety risk, the driver lacks a lawful driving entitlement, the item is used in a prohibited manner or the customer materially breaches the agreement. The demand must be proportionate to the seriousness of the situation.

20.2Terminating the rental does not mean that the customer automatically pays all possible damage. The price, costs and liability depend on the facts, the connection to the damage, the insurance and the mandatory requirements of law.

21.1Finnish law applies to the agreement. The agreement does not remove the consumer's mandatory rights. If an individual term is contrary to mandatory law or cannot be applied, the law is followed. The other terms remain in force to the extent permitted by law.

21.2The customer first sends AutoFox a written complaint. It states the booking number, what happened, the customer's demand and the available evidence. AutoFox handles the complaint without undue delay.

21.3If the dispute is not resolved, the consumer may contact the Finnish Consumer Advisory Services and then the Consumer Disputes Board. The consumer also has the right to bring the matter before a competent court, including the court of their place of residence where the law allows.

These common terms are not filled in separately for each customer. They are continuously available on the website and apply to all online bookings. Before paying, the customer is given the opportunity to open and save the terms, after which they accept them electronically. The online system records the version of the terms and the date and time of acceptance together with the details of the individual booking.

By accepting electronically, the customer confirms having familiarised themselves with the total price, the deductible of the rental item, the full-tank rule, the mileage limit, the territorial restriction, the cancellation and late-return terms, the mandatory photography and the applicable additional charges.